Roxycraft FAQ

How do I buy a pattern?

Simply click on the Add to Cart button next to the pattern of your choosing. It's super easy! When you're ready to *sniff* leave us, click on the View Cart Button and proceed with checkout.

We only accept Paypal (which takes all types of credit cards) a for pattern purchases at this time.  

Do I need special software to open a PDF file?

Yep. You need Adobe Acrobat Reader. Download the latest software here: http://www.adobe.com/products/acrobat/readstep2.html 

How will I receive the pattern?

Paypal customers:

You payment will be processed immediately using paypal and your pattern(s) will be emailed to you in PDF format within 24 hours of purchase.

eChecks with Paypal:

eChecks take 3-4 business days to clear the bank and patterns are shipped out within 24 hours of clearing. 

It's been over 24 hours, where the heck is my pattern?

Email me right this minute. Don't wait 3 days to do it, email me as soon as the 24 hours have passed.

It is common for your email to bounce the email or to file it in your bulk/junk mail folder. Please make sure that the email address roxy@roxycraft.com is on your safe senders list.

Please make sure the email you provide is the correct one and that it works! I am not responsible for making sure that your email is working properly, so please make sure you check your email address carefully.

On the rare occasion there has been a technical issue that has kept me from filling your order on time. (a broken computer or power outage) 

I want a refund!/I accidentally ordered the wrong pattern!/This isn't the pattern I thought it was!

Unfortunately, due to the nature of this sale, there is no returns/exchanges or refunds once the patterns have been emailed to you. So please check your order carefully when checking out. 

I accidentally deleted my pattern!

If you can provide your emailed receipt within 30 days, I will resend your pattern to you. Past 30 days and you will have to re-purchase the pattern. 

What if I have a question about a pattern?

You can email the Tamie directly at roxy@roxycraft.com. Please put "pattern question" in the subject line.

Do you sell Wholesale?

Sure do! Contact me and I'll email you the information on selling my patterns in your store!

Where do you get those eyes you use on the dolls?

I get my eyes from Suncatcher Eyes. I also buy them at Joann's (Michael's doesn't carry them). But you can use buttons, and they are pretty easy to find online too.

 

 

 
 

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